Payment and Refund Policy
We provide a number of Digital Products and Services at various price points on our Site. You agree to pay all fees associated with the Digital Products/Services you purchase. It is the general policy of the Company that all sales are final.
You have been made aware of the existence of the Terms and Conditions, and by completing any purchase on our Site, you are accepting these Terms and Conditions as well as agreeing to abide by them.
You will be responsible for any additional expenses that may be incurred related to the implementation of Digital Products. This Site does not process credit cards or take other payment processing information. Payment processing is handled through third-party services, such as PayPal and Stripe.
General:
All purchases are final. We encourage you to carefully review product descriptions and terms before completing your purchase. If you have questions, please send them to [email protected] prior to making a purchase to get clarification.
Do-It-Yourself Templates: We do not offer refunds on DIY templates and tools. Please read through all the information provided before making a purchase.
Event Tickets: We do not offer refunds on event tickets. Please read through all the event information provided before making a purchase.
Summit & Scale: We do not offer refunds or early cancellations for this program. Our done-with-you program requires at least a 6-month commitment, during which we will assist you with planning templates, tools, and training to help you host your virtual event. After a purchase is made, you will be financially responsible for the full amount owed, including all payments on plans offered.
1:1 Support Calls: Once booked on our calendar, we do not offer refunds for 1:1 calls. We may allow 1 reschedule of your call if a time can be found within 7 calendar days.
Event Planning Services: We do not offer refunds for any reason, including but not limited to canceled events. Once services are rendered and the deposit has been paid, we will hold your event dates on our calendar.
Event-specific refund and cancellation information
- Deposit: A non-refundable 50% deposit is due upon signing this Agreement. Payment of this deposit, allows The Summit Host to reserve the client dates on our calendar and hold the dates for services and support to the client.
- Remaining Balance: The remaining balance of the agreed-upon fee, as listed on the client invoice, can be split into equal monthly payments, with the final payment due no less than 30 days prior to the Event start date.
- Refunds: The deposit fee is non-refundable once paid. Once planning services have begun or the creation of the project plan has been completed, refunds above the deposit amount will not be granted.
- Cancellations: If the client cancels, changes the date of the event for any reason after planning has begun, or has not made a scheduled payment on the invoice within 30 days of the due date, the event will be canceled on their behalf, and all monies paid toward planning services will be non-refundable.
- In addition the Client shall be responsible for payment in full of the total cost of Services outlined in this Agreement and of any outstanding reimbursable expenses that may be owed to The Summit Host.
- Cancellation of the event by the client, or non-completion of the event due to the client's cancellation, non-payment, undelivered assets, or any reason outside the control of The Summit Host will not result in the client's refund of monies paid.
- Date Changes: If there is a change to the Event Date, Client must inform The Summit Host immediately. The Summit Host will only proceed with Services if there is no other conflict on The Summit Host’s calendar. In the event that The Summit Host cannot meet Client’s needs on the new Event Date, the date change will be treated as a cancellation,n and Client will be charged for any costs incurred by The Summit Host and any Services performed by The Summit Host up to the date of notification of the change, and The Summit Host will liquidate the Deposit. In the event that The Summit Host is able to provide the Services on the rescheduled date, a rescheduling fee of $350.00 will apply.
Dispute Resolution
We strive to provide a positive experience for all our customers. If you're not satisfied with your purchase, we encourage you to contact us at [email protected] to discuss a solution. We're committed to finding a fair and amicable resolution. However, you acknowledge that if we cannot reach an agreement through good-faith negotiation, you agree to pursue Alternative Dispute Resolution or Mediation before taking any legal action, including filing a civil suit. You also acknowledge that the Alternative Dispute Resolution and/or Mediation services will be completed at your expense.
Additional Notes:
- Chargebacks: We encourage you to work with us directly for any refund requests before initiating a chargeback. We reserve the right to provide any and all proof to your financial institute to fully investigate your claims. Attempting a chargeback will result in the forfeiture of all materials included with or in addition to your original purchase. You will immediately lose access to all products, services, and assets.
- Payment Plans: If you choose a payment plan, you are responsible for making all payments, as these are not monthly subscriptions where payments are optional. You acknowledge that you take full financial responsibility for any and all payments you agree to, by accepting and starting a payment plan. Your financial information will be stored securely by our third-party processor until your plan is complete.
